Part-Time Help Desk Technician
Job description
At Nwaj Tech, we provide managed IT and cybersecurity solutions for small to mid-sized businesses, focusing on Zero Trust security, regulatory compliance, and delivering superior customer service. We're seeking a motivated, detail-oriented Part-Time Help Desk Technician who is passionate about resolving technical issues and assisting people.
Responsibilities:
- Respond to Level 1 and Level 2 help desk tickets in a timely and professional manner.
- Troubleshoot hardware, software, and network issues for Windows and Mac environments
- Assist with onboarding and offboarding of users (accounts, devices, access)
- Support users in Microsoft 365, Google Workspace, remote access tools, etc.
- Document issues, solutions, and work performed in the ticketing system
- Escalate unresolved issues to higher-level support when necessary
- Perform routine maintenance and patch management tasks
- Follow internal cybersecurity and data protection protocols
We are seeking an individual to learn about our operations, become a customer advocate, and grow with our business.
Strong customer service skills are a must.
